Managed
Links Packages:
Full Managed Link Services | Shared
Managed Link Services | Which is right for you?
Full Managed Link Services
Compulink’s Full Managed Link Services provides
the most complete package of network monitoring,
proactive troubleshooting and support, and full outsourced administration
and management.
Under this plan, we take care of
everything. We will manage your firewall and related hardware and software
security options. We maintain multiple connections
to the Internet and to your private networks to
provide you with the highest levels of support.
Our
security engineers monitor network connections
and firewall logs for signs of unauthorized probes
of client's networks. The firewall alerts are
logged
and appropriate actions taken. This level of
support is provided for clients with more complex
and costly
security infrastructures where bulletproof security
is key and downtime is not an option.
Features
and Benefits Include:
• A comprehensive Service
Level Agreement that focuses on setting processes
and defining performance
standards
that covers every aspect of your security
infrastructure (emergencies, changing routes, adding
users
etc.).
• The ongoing maintenance of a customized security policy
for your organization.
• The security policy is managed through a National Computer
Security Association approved encrypted channel.
• Proprietary methodologies to ensure consistency, accuracy
and clarity in the ongoing management and maintenance
of your security infrastructure, despite personnel
and/or structural changes within your organization
or within the Compulink organization. This includes
change control, documentation, version control and
ticket reports and proprietary Compulink scripts.
• Emergency response to alerts within clearly defined
time parameters.
• Nightly configuration backup to ensure disaster recovery.
• Proactive security patching.
• Routine security maintenance including policy review
and password sweeps.
• As is mandated by the Compulink Process, all critical
problems are prioritized for timely resolution and
specific dates and times for successful task completion
are set.
Shared Managed Link Services
This option is geared toward clients with an existing
security staff who will manage their firewall but
are looking for an "Insurance Policy" to
guard against extensive downtime. This service
is similar
to Full Managed Link Services in that it is 24x7.
However, it is reactive, not proactive. Clients
looking for
full, proactive monitoring and support should purchase
the Full Managed Link Services.
When you are faced
with a critical situation and would like backup
support you can call Compulink
24 x 7,
and our certified security experts will troubleshoot
the problem with you.
Features and Benefits Include:
• A comprehensive Service Level Agreement, with tightly
defined response times.
• 24 x 7 x 365 response to network down emergencies.
• All network access points are managed centrally via
strongly authenticated encrypted channels.
• Proprietary network security methodologies ensure consistency,
accuracy and clarity in the ongoing troubleshooting
of customer issues and communication thereof.
• Quarterly policy review and proactive patching as required.
• Quarterly network review and change control documentation.
Requirements Include:
• Compulink must have built the client's security infrastructure.
• Client must assign at least two Network Security Contacts.
• The Network Security Contact must attend software security
training and have a minimal level of security engineering
experience.
• The Network Security Contact must attend a monthly
2 hour documentation section to communicate current
network status and policy changes.
• Client must be responsible for maintaining updated
documentation and network maps. Client is responsible
for delivering updated documentation to Compulink
whenever changes occur.
Which Compulink Managed Link Services is Right
for You?
Can't decide which Compulink Managed
Security Service option is right for you? These
comparison charts highlight
the key differences between our Full Managed Link
Services and the Shared Managed Link Services.
Monitoring
With both the Shared and Full Managed Link
Services, all monitoring and management services
are 24x7.
| Service |
Full Managed Link Services |
Shared Managed Link Services |
| Firewall availability monitoring |
Yes |
No |
| CPU load monitoring |
Yes |
No |
| Firewall load monitoring |
Yes |
No |
| Disk utilization monitoring |
Yes |
No |
| Memory monitoring |
Yes |
No |
| Mail spool monitoring |
Yes |
No |
| Ethernet link status monitoring |
Yes |
No |
| Border router failure router monitoring |
Yes |
No |
| Router bandwidth monitoring |
Yes |
No |
| Incident and alarm response |
Yes |
No |
Real time log analysis
(CPMAD – malicious
activity identification) |
Yes |
No |
| Customer notification of alerts |
Yes |
No |
| On site monitoring agent for VPN
tunnel monitoring |
Optional |
No |
Platform dependencies mean that not
all of the above monitoring services may be available
for
your implementation. Please contact your Compulink
sales representative for more information about
platform dependencies.
Administration and Management
| Service |
Full Managed
Link Services |
Shared Managed
Link Services |
| Policy adds and changes |
Yes |
No |
| Route adds and changes |
Yes |
No |
| Policy / route change customer
notification(email) |
Yes |
No |
| Weekly firewall configuration
archiving |
Yes |
Yes |
Firewall configuration restoration
(up to 2 restorations per year) |
Yes |
Optional* |
Firewall patches and upgrade
(notification and application of upgrade) |
Yes |
Optional* |
| OS patches and upgrades |
Yes |
Optional* |
| Upgrade and patch advisories |
N/A** |
No |
| Customer policy secure read access |
Yes |
Yes |
| Customer policy secure write access |
No |
Yes |
| Customer log file access (current
logs) |
Yes |
Yes |
| Management of licenses (IP address
limits) |
Yes |
No |
Management of licenses
(software
subscription expiration)
|
Yes |
Yes |
User administration for up to
20 users
(Per user charge applies for additional
user) |
Yes |
No |
| Access to informed expertise on
your environment |
Yes |
Yes |
| Immediate access to customer network
for troubleshooting |
Yes |
Yes |
| Emergency response, third level
support, security advice |
Yes |
Yes |
| Access to informed expertise on
your VPN environment |
Yes |
Yes |
| Immediate access to customer network
and VPN gateways for troubleshooting purpose
by Security team |
Yes |
Yes |
| Emergency response, third level
support, security advice |
Yes |
Yes |
| WAN Router Support |
Optional* |
Optional* |
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