CompuLink

We measure partnerships by accomplishment, trust and value. At Compulink, the relationships we have maintained over time are very important to us. Many of our partners have defined the industry, and they provide us with the tools to build the best possible solutions for our clients.

With either the Full Managed Link Services or Shared Managed Link Services, you have the option of including a dedicated Compulink Security Manager assigned to your company.

The Dedicated Security Manager is a senior Compulink Support Engineer who has overall responsibility for responding to and resolving any network security concerns you may have. The Dedicated Security Manager is available to you at all times.

Since your corporate security is always affecting you 24 x 7 x 365, your Compulink Dedicated Security Manager is available to you 24 x 7 x 365... any time you need him or her.

The Dedicated Security Manager's duties include overall responsibility for your support tickets and overall satisfaction. This entails:

• Reviewing your open tickets daily and providing pointers and feedback to the Compulink support engineers working the issues.
• Providing reports on tickets opened and interpreting those reports for you.
• Taking control over critical issues whenever necessary.
• Available for regularly scheduled conference calls with you with the objective of prioritizing all open tickets and providing feedback on the overall status.
• Sending you monthly reports summarizing the type of tickets opened by your company, so they can be aware of the kinds of issues they are encountering.

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