All issues will be alerted to the Client escalation contacts based on the priority of the incidents.

Priority	Response SLA	Description
P0: Critical	15 Min	This is an EMERGENCY condition that significantly restricts the use of an application, system or Network to perform any critical business function. This could mean that several departments of Client are impacted.
P1: High	2 Hours	The reported issue may severely restrict use of key devices in the network. This could mean that a single department is impacted but the overall network and servers are functioning
P2: Medium	4 Hours	The reported issue may restrict the use of one or more features of the system, but the business or financial impact is not severe.
P3: Low	24 Hours	The reported anomaly in the system does not substantially restrict the use of one or more features of the product to perform necessary business functions.