CompuLink

We measure partnerships by accomplishment, trust and value. At Compulink, the relationships we have maintained over time are very important to us. Many of our partners have defined the industry, and they provide us with the tools to build the best possible solutions for our clients.

This support package provides technical support during regular business hours for Sonic Wall products for one full year.

This is an advisory support package geared toward clients who have a simple security infrastructure and have completed Compulink Security Training.

Gold Sonic Wall Product Support Features Include:

• Direct phone and email access to technical specialists for problem resolution, bug reporting, documentation clarification and technical guidance on normal business days, Monday through Friday, 8:00 am to 5:00 pm local time.
• A guarantee that each issue will be assigned to an agent within 4 hours of receipt.
• Access to, Sonic Wall's online knowledge base that includes support documents, FAQs, installation information, and documentation for download and over 2000 quality reviewed solutions.
• Sonic Wall Support Services news updates by registering for the Support Announcement mailing list.
• Gold Support must be purchased and registered for each Sonic Wall product.

Compulink Gold Sonic Wall Product Support Features do not Include:

• Active monitoring of your security devices.
• Ongoing administration and management.
• 24 x 7 x 365 support by certified Compulink personnel.

Active troubleshooting on your machines by certified Compulink personnel.