Policy: Unless you have a written agreement with Compulink Technologies, the return of hardware and software products purchased from Compulink is bound by policies from the manufacturer, publisher or distributor. Such suppliers may provide limited or no returns at their discretion. If the supplier accepts returns, you may return the purchased products and Compulink will assist in its replacement or grant you a credit against future purchases in an amount equal to the original purchase price and freight paid for the purchase less any applicable restocking fees. You are responsible for shipping charges and risk of loss on all return shipments. Returns are also bound by the rights of return processes below. If you fail to return your purchases within the applicable Return Policy period or if the products do not meet the rights of return and processes under this Return Policy, the Product is considered accepted by you and therefore not returnable.

 

Rights of return:

    • Permitted product returns:
      Hardware: If permitted by the manufacturer's return policy, hardware, accessories, peripherals and parts may be returned if: 1) the packaging is still in the manufacturer's sealed package, and 2) the package is returned within 7 days from the date of shipment.
      Software: Software may be returned only if the publisher's return policy permits it.  If the publisher does not provide permission for the return of software, you may not return the software to Compulink Technologies.
    • Damaged products: Packages that are obviously damaged or defective should be refused upon the time of delivery. If damaged products are accepted from the carrier, contact Compulink's Client Services within 3 days after receipt of shipment to arrange for a carrier inspection and a pickup of the damaged products. All damages should be noted on the carrier delivery record prior to the driver leaving your premises. Please save the products and all original packaging. Timely receipt of this information is necessary to file a damage claim with the freight carrier and avoid delays in returns and replacements.
    • Order discrepancies: All order discrepancies (shortages, mislabeled product or overages) must be reported to Compulink's Client Services Department within 2 days of receipt of shipment.
    • Defective/Dead on Arrival (DOA): Report DOAs to Compulink's Client Services within 5 days of receipt of shipment. Some manufacturers and publishers have requirements specifying that they handle DOAs directly. In such cases, Compulink's Client Services will provide the manufacturer's contact information.
    • Non-returnable product (not all inclusive): The following Products cannot be returned to Compulink:
      • Discontinued items
      • Special order items
      • Items for which manufacturers will not accept returns
      • Custom configurations of systems
      • Open units, and/or units that require repackaging
      • Units in an unsuitable resale condition
      • Closeout, remanufactured and refurbished Products
      • Labour Services
      • Installed network infrastructure

 

  1. Process: All returns must have a Compulink Technologies Inc. Return Materials Authorization (RMA) number. If the return meets Compulink's return guidelines, you may obtain an RMA number by contacting:
    • Compulink Technologies Inc.'s Client Services at 212.695.5465. CTI’s Client Services business hours are 8:30 a.m. to 5:30 p.m. Eastern Standard Time (New York);.or
    • By email at Sales@compu-link.com

In order to expedite a return, please have the following information on hand when requesting an RMA number: Client Account Number, Invoice Number, Serial Number (if applicable), the nature of the issue and whether the manufacturer's seal has been broken.

Once the RMA number is issued, please note:

    • RMA numbers issued by Compulink Technologies Inc. are good for 10 business days only. Product authorized for return must be received within such time period at the facility identified on your RMA instructions.
    • RMA numbers cannot be extended or reissued.
    • Clearly mark each address label of each package being returned with the RMA number. DO NOT WRITE ON THE VENDOR'S BOX.
    • Compulink Technologies Inc. strongly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring return shipments.
    • All returns MUST be 100% complete and contain:
      • ALL original boxes and packing material
      • Original UPC codes on the manufacturer's or publisher's boxes
      • All blank warranty cards, accessories and documentation provided by the manufacturer or publisher
    • Incomplete returns may be returned to sender or subject to a minimum 20% restocking fee at Compulink Technologies Inc.'s sole discretion.

Revised November 2018

Compulink Technologies is an MBE Certified Firm that has been bringing top-notch IT Service solutions to businesses and government agencies across the nation since 1986.

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