Managed Services

Server and network monitoring Backup, antivirus and security management Desktop monitoring and patching Unlimited help desk support Network inventory and documentation

Compulink’s Managed Link service will help keep your network running smoothly, provide quick help desk to your staff, and give you peace of mind knowing that critical network resources are continuously monitored. Based on a foundation of network management and support experience going back to 1986, the quality and reliability of Compulink’s technical support services is nothing new for us. We understand that one-size does not fit all for Managed Services so we offer you Silver, Gold and Platinum packaged options.  Now, with Managed Link packages, we can provide the same excellent support for a fixed monthly fee that will keep your budget consistent. With the most advanced network monitoring and management tools we can proactively manage and maintain your network in a way never before possible. We will receive alerts on failure of network components instantaneously, and in many cases our monitoring will spot problems well before failure, giving us time to fix the problem before it affects your workers’ productivity. 24/7 Tech Support is great for Campus environments or businesses with long hours.

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Managed Link Plan

Below is a list of what is covered by our Managed Link plans. Call 212-695-5465 or email us for more information on how our suite of services can help you.

Silver Support/ RemoteLink

  • Remote Control, Management and Monitoring Tool
  • Server Backup, Patch, Antivirus Management
  • Firewall Patch and Firmware Management
  • Desktop Patch and Antivirus Management
  • IT Support on Desktop, Servers, Infrastructure, operating systems and applications

Gold Support/ ManagedLink

  • Remote Control, Management and Monitoring Tool
  • Server Backup, Patch, Antivirus Management
  • Firewall Patch and Firmware Management
  • Desktop Patch and Antivirus Management
  • IT Support on Desktop, Servers, Infrastructure, operating systems and applications
  • Remote 24/7 Device monitoring with after-hours email notification
  • Remote 9/5 real live person to support to help resolve your questions and support needs.
  • Monthly On-Site Check In

Platinum Support / TotalLink

  • Remote Control, Management and Monitoring Tool
  • Server Backup, Patch, Antivirus Management
  • Firewall Patch and Firmware Management
  • Desktop Patch and Antivirus Management
  • IT Support on Desktop, Servers, Infrastructure, operating systems and applications
  • Remote 24/7 Device monitoring with after-hours email notification
  • Remote 24/7/365 IT Support via Continiuum White Label IT Help Desk Support
  • Monthly On-Site Service- Block of Hours
  • 2-4 Hour Rapid Response Time

 

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