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In Cisco Live 2019, CEO Chuck Robbins discussed the complexity of IT for most businesses. As technology advances, IT management has become more complex even while staff headcount remained the same. In this complicated IT environment, the staff needs to operate faster than ever while remaining short-staffed.

In response to this trend Cisco has been increasing adoption of Artificial Intelligence and Machine Learning. Cisco’s AI/ML analyes network data provides IT teams with the following:

  • Improved Visibility: When the IT environment changes via new IoT mechanisms, and BYOD, the IT team can monitor and manage it via a dashboard.
  • Insights: Cisco collects data from its customer database. Cisco then uses AI to establish intelligent analyses. This data can provide trends on where network infrastructures can commonly be improved so they can be quickly fixed and preventive measures can be taken.
  • Fast-Track Resolutions: Machine learning automates workflows to troubleshoot steps that would be used to resolve an issue. This enables engineers to detect issues and vulnerabilities and correct these issues quicker than ever.

These are exciting advancements made by Cisco to improve the networking experience of end-users. It will be interesting to observe further advancements made with Cisco AI/ML to boost network infrastructure.

Compulink Technologies is an MBE Certified Firm that has been bringing top-notch IT Service solutions to businesses and government agencies across the nation since 1986.

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