The rapid pace of business growth requires IT support staff to be highly productive at all times. They should be able to resolve customer requests at high speed and manage various incoming support requests smoothly. That’s where the best software in 2023 for help desk support can help you.
The help desk support software solutions available in the market are the holy grail for IT support teams. The tools enable teams to track and streamline all tech support issues coming from employees as well as customers. Dive into this detailed guide to understand the concept of help desk support software and the top 7 tools businesses can choose.
Understanding Help Desk Support Software Solutions
Help desk support software solutions enable businesses to organize, manage, and respond to service-related requests. While some help desk solutions are useful for fulfilling external requests from customers, others fulfill internal requests from team members. Help desk service software includes several tools like a live chat solution, a shared inbox, and a knowledge-based platform. A help desk platform can improve your customer experience and the overall experience of your employees.
Now, let’s talk about the top 7 help desk support software solutions for businesses:
Compulink provides your help desk staff the support they need with the help of dedicated remote IT help desk services. Our 24*7 help desk services are backed by certified technical experts trained to fulfill all your business needs. Compulink follows a client-first approach and focuses primarily on customer satisfaction and tech-savvy.
- 24*7 remote IT help desk services
- Offers support for desktop, laptop, mobile devices, networking devices, servers, and more
- Guaranteed Service Level via SLAs
2. Jira Service Desk
Jira Service Desk is an immensely popular help desk software tool for IT and customer support departments. The API support of the platform ensures that custom embedding can be performed. Moreover, the help desk software solution offers multilingual support. Jira enables agents to develop and access customizable queues for prioritizing, managing, and allocating IT support requests. The tool offers more than 350 third-party apps and add-ons to help with asset management and customer relationship management. Jira Service Desk users can choose between cloud and data center pricing plans.
- Highly customizable workflows
- Hassle-free integration with various help desk tools
- In-built reporting and SLA management features
Zendesk is one of the most popular help desk support software for customer help desk management and CRM. It comes with a host of valuable customer service tools, like an internal help desk for employees. Using automated workflows on Zendesk can enable customer service teams to smoothly prioritize and escalate tickets. The multichannel support functionality on Zendesk’s ticket management system is extremely beneficial. It enables customers to reach out to a business via different channels like social media, chat, email, web forms, and more. The pricing plans of Zendesk are separate for individuals and enterprises.
- Access to customizable dashboards and offer omnichannel support
- Availability of integrated survey to calculate Customer Satisfaction Scores
- Use the “Views” feature to easily filter customer requests
4. Zoho Desk
Zoho Desk is a useful tool that enables businesses to offer 24*7 customer support service without having a global team. No matter what type of products or services you are offering, the platform will help you offer high-quality support to customers consistently. The highly configurable and easy-to-manage platform is quite suitable for small businesses.
- Availability of specific dashboards for SLA management
- Segment customer requests using tags
- In-depth reporting and analytics for monitoring help desk metrics
HubSpot is primarily known as a CRM tool with various sales and marketing automation features. But the help desk and IT ticketing platform from HubSpot are also extremely useful. The software enables you to route, organize, and track support tickets using a single dashboard.
Due to strong backing from its CRM, HubSpot enables customer support agents to easily link incoming tickets of a customer to their past records. By referring to previous interactions with the customers, HubSpot enables customer support teams to offer a faster and more tailored service. The pricing plans of HubSpot differ according to the services you select.
- Canned snippets for answering frequently asked questions
- Easy to set up automated meeting schedules with customers
- Availability of reports related to resolution time, tickets closed, and a customer support agent’s productivity
FreshService is one of the best IT help desk support in New Jersey for all your requirements. The cloud-based platform is extremely modern and intuitive. Users with little to no formal training will be able to navigate through this platform with ease. The help desk support service can be used through multiple channels, including email, phone, chat, and a self-service portal. FreshService is one of the best platforms for help desk support, with a flexible ticketing system and an in-built user portal.
- Availability of multiple integration options
- Highly customizable workflow
- Valuable IT support tools
Cayzu is a help desk service platform specifically designed for startups and small businesses. It offers a lot of valuable features along with several third-party integration options. The platform is time-saving because it enables customers to start tickets via emails, web forms, or even through social media. All configurations and setups are also easy, like the ticketing system of the help desk service.
- Supports Google Analytics integration
- Can deal with multiple brands and products easily
- Outstanding self-service portal with fair pricing
Since solving IT support issues is extremely time-consuming, finding the best help desk service in New Jersey is crucial. Hopefully, our list of the top 7 help desk support software will help narrow down your search. Always remember to settle for a help desk service that caters to all your business needs.